Loose phrases may be pleasant on the ear but in tourism they do not wash. Forces must unite and the future be faced together. We put all our effort and dedication to improve every detail and thus get to meet and exceed the expectations of our guests from the first to last day staying in Lanzarote.
Some of the factors considered for. The Princesa Yaiza Suite Hotel Resort has revamped the bathroom amenities available in all of its rooms. And thinking about families, since last month the Princesa Yaiza Suite Hotel Resort has had a new room type available by creating.
Finally, the latest improvements in our rooms for persons with reduced mobility include the installation of tilting mirrors in the bathrooms, lowering the height of the wardrobe bar and safe deposit box in the rooms, and enlarging the shower area with a new access ramp and a larger protective screen. All these new features are intended to improve the experience of our guests at the hotel, exceed their expectations and ensure they enjoy a very comfortable and memorable stay with us. He therefore personally involves himself in the building and start-up operation of this type of establishment, previously unkown in Spain, in order to place Madrid.
The hotel is privileged for having been the first luxury hotel to ever exist in Spain and to commence a new era, one in which clients not only belong to the European aristocracy but, thanks to the appearance of the railway in the latter part of the XIX century, to also welcome a new type of traveller, wealthy Europeans and Americans eager to discover the cultural treasures of Europe, and who look for this type of establishment in which to stay.
Situated in the heart of Madrid, the hotel was deigned by Charles Mewes who also designed the Paris Ritz under the supervision of two of the best Spanish architects of the day, Luis de Landecho and Lorenzo Gallego who interpreted with great precision the perfection of the classical design imposed by their French colleague. The elegant structure of the Hotel Ritz also has the privilege of being the first in Spain to be built in steel.
Over these years, numerous personalities have stayed at the hotel, from royalty to politicians, and people from the world of art, music, theatre, science, fashion and the arts in general. And all people at the top of their field of work. Since it belongs to the Orient-Express group and ownership is equally shared between Orient-Express and Omega Capital.
It has rooms, of which 13 are suites and, since it first opened on 2nd October , it has been witness to the great. The Hotel Palace, operated since 1st March by Westin Hotels and Resorts, underwent extensive refurbishment throughout, to provide it with the latest fire prevention equipment.
It has rooms and suites in Belle. Epoque style. At this meeting Marquet is encouraged by the King to build a hotel in Madrid and he sends a group of experts to the Spanish capital to search for possible locations. The first attempt made was to purchase the Ritz but the owners refused.
This new hotel was to offer better service than its competitor. Throughout these years, the Palace has been an active part. Since it opened it has been a meeting point and a participant in all relevant events concerning the history of the country. Its rooms have been the scene of meetings, parties and other celebrations of local, national and international life. Since its creation the hotel has been visited by artists, intellectuals and politicians along with others interested in observing local life, as many celebrities passed through its doors.
At that time, the skin complaint of Queen Isabel II had become a serious problem and solutions were sought. The doctors advised her to take a treatment based on sea water. The royal court, following their advice, moved to the north for the summer. The aristocracy soon followed. It is recorded that she arrived in a pretty Landau, accompanied by a lady in waiting and the Marquis of Aguilar de Campoo.
In a busy, lively city, the hotel became the pride of the locals and centre of their social and cultural activities. After the second World War, the hotel underwent a series of extensions and refurbishment. In , under the architect Manuel Urcola, a new wing was built and the former L-shaped ground plan was transformed into a U.
This classic Spanish hotel, named after the king who was behind its creation, is 84 years old and was recently closed for one year when it underwent an ambitious renovation project in which history and modernity have been combined, with wooden ceilings and marble floors, across which Hollywood stars and famous bullfighters have stepped. Also the long-standing catering service has been restored, for this hotel was a pioneer on offering this service to the local aristocracy and royalty.
Mediation is simplified with less players Transparency offered to clients by Internet hastens distributions specialist on the final consumer Triping and World Travel Bitakora, promoted by specialist agencies in which they mainly group their own product within this market segment. And at the same time as this occurs, tour operators such as Iberojet, in the case of Orizonia, have launched direct promotions, in some way threatening its own retailers, Monica Llibre and Guillermo Costigan.
Wholesalers have always been careful not to annoy retailers on whom most of their sales still depend. But this add-on is in ever-diminishing font size.
Instead of demonstrating outward hostility, as was their initial reaction, the reply from agencies to a tendency that is now seen as unstoppable, has been to group together to reduce costs at the time of selling their own product, whose share is on the rise.
The market itself had caused this. Online agencies have started to specialise in flights and hotels, while the client has begun to opt for direct sale. The two large groups, Globalia and Orizonia, had concentrated on holidays, making their profit from volume and their ability to lower prices.
Specialist agencies have continued to offer value while, finally, for the independent general retailers, the panorama has become difficult. This map does have holes in it. One of them is that the sale of long haul holidays has not taken off online. The value of an agent is still crucial. Consequently, this is the segment where tour operators have begun to publish their own offers and where specialist agencies have grouped together to widen their offer and reduce costs thanks to their synergy.
Catai has launched campaigns in the general press offering their own packages for destinations in which they have enormous experience, while webs have emerged such as. Attempts by the large groups to enter into long haul travel have not taken off, while the market concentrates on its ability to fill resorts so each year they have more business but less profit and therefore less margins.
For this reason intermediation will lose players and tend to simplify. This is fruit, on the one hand, of the transparency brought by Internet. Thus a clear cycle change is seen, and the final product achieves greater value. The client can, and prefers, to speak directly to the organizer and not with the person who is sub-contracted.
Large wholesalers are witnessing that if a client seeks a recognised brand, he opts more and more to exclude the intermidiary agent. At the same time, businesses consider that they do not have to be successful if this depends on whether the agent decides on a yes or a no.
The worsening crisis —already almost a depression- has meant that in recent months both wholesalers and retailers have speeded up the process of eliminating intermediaries in keeping with client demand.
Initiatives such as Triping or the direct promotion of tour operators have this common denominator. Bed banks for greater flexibility Both Orizonia and Thomas Cook have promoted their bed bank divisions with the former creating Solplan Beds and, from May another brand by Thoms Cook for the German, Austria and Swiss markets. What happens is that for many companies, these movements are more a complementary activity to their original business, but for distributors such as oursleves, this activity is our core business and our structure is designed to offer the most competitive product with excellent client attention.
Furthermore, we are constantly seeking new and diverse products to increase the season, by way of working hand in hand with the private sector, the fruits of which are being reaped already during this year , with the highest hotel occupancy in September and October, for the past four years.
Some 80, promotional brochures will showcase no less than 11 walking routes and 5 cycle routes. Trade fairs and tourism events will be the venue for the distribution of said brochures, which will advertise these products to the Austrian, German, Scandanavian and British markets.
In addition to the above mentioned website they will be posted on Facebook and. Colour, more graphics, easy access and practicality for users were key elements. Helpful, useful and interesting information for the visitor was fundamental, showing maps and pictorial directions for all sports facilities in each area.
Trip- advisor. For local authorities and professionals, it is very clear that walking and cycling are two of the main activities attracting tourism during the winter months.
Bearing in mind the potential of this municipality and the facilities on offer, it could easily become known as the number one Mediterranean destination in this field, with a quality and standards second to none.
The route map created is the best working tool for cyclists, and as Mayor Manu Onieva said during the presentation, it is possibly the best one ever created by a public office. We have published 11 new walking routes for hikers, which will guide travellers through various rural trails that highlight our nature, our ethnological and our cultural heritage.
This declaration, giving priority to the paper work involved in both hotels, does not represent a change in legislation, as Carlos Delgado, Tourism Councillor, stated. This project does reflect a decided impetus for luxury hotel accommodation in Mallorca and the landing of the International Hyatt chain. However, the welcome given to both projects has not been equal in warmth. But the second case is controversial due to the accusations and denials of politicians on both sides of the spectrum, in spite of the project being legal and the law protecting it.
Bosch, spokesman for the local government, who also underlines that the Government, after careful study of the project, has decided to give it preferential treatment by means of a declaration of regional interest. Hyatt, widely recognized and with a history of over 50 years, currently has a series of brands within the hotel industry; it operates, holds franchises, is owner or part owner and developer of hotels, resorts, and.
In total the company has properties. In the concrete case of Hyatt Resorts, the brand has luxury hotels across the world, specializing in a quality product. In any case, what is certain is that since it was submitted, the construction of this complex has been politicized to such a degree that both. Delgado has reconfirmed that the project does not involve the alteration of any land classification and the time for commencement of the building work is shortened by virtue of a law currently in force.
You can buy a Spain pass online at www. You can also buy in plain English and with no payment card problems at www.
The pass is emailed to you. If you live in the UK, you can also buy a Spain Pass by phone and make any associated reservations by calling www. How to make reservations with a Renfe Spain Pass You can make reservations to go with a Spain pass at stations as you go, or in theory online at www.
I used to know how this could be done at www. But after Renfe changed its website in it's now impossible to work out how or where you can do this online. I recommend giving up and making reservations in person at stations in Spain, or if you insist on pre-booking, forget buying a Renfe pass, just buy normal tickets. Back to top. The cheapest fare, only for travel in Standard class. A semi-flexible fare, with this you can choose between Elige to get a 2nd Class seat or for a higher price, Elige Confort to get a 1st class seat.
Access to Sala Club lounges at major stations. Changeable without any fee, refundable for a minimal fee. Reservation is compulsory, and all trains have a cafe-bar. AVEs are now being fitted with free WiFi. AVE trains come in various types. All aboard! All AVE trains have a cafe-bar serving drinks and snacks, or you feel free to bring your own food, wine or beer on board.
This is an S cafe-bar. They consist of little articulated coaches built by the Talgo company sandwiched between two duck-billed power cars.
All Alvia trains have a cafe-bar. An Alvia train at Barcelona Franca. It's a type S nick-named patito or little duck , for obvious reasons! Standard 2nd class seats on an Alvia train Comfort 1st class seats on a EuroMed train.
Intercity formerly Altaria trains Little articulated trains built by the Talgo company and hauled by a separate locomotive, they have adjustable axles so they can run at up to mph on the high-speed AVE lines which are standard European gauge then go though a gauge-changing shed to emerge on traditional Spanish broad gauge to complete their journey on the classic network. All Intercity trains have a cafe-bar.
Comfort 1st class. Standard 2nd class seating An Altaria now Intercity train at Algeciras, about to leave for Madrid Option 1, buy at www. There's a small booking fee. Unlike Renfe's own site it's in plain English without any of Renfe. Anyone from any country can use Raileurope. Who are Raileurope. Important: If you have a baby or infant, remember to add them as a child and enter their age, they'll still go free but will get the free infant ticket which is now necessary in Spain.
Both charge a small booking fee. Who are Thetrainline. If you'd rather pay in USD, use www. This is a US-based agency which also links directly to the Renfe ticketing system to sell the same trains as Renfe.
They add a small mark-up, but it's easy to use in plain English and it avoids the English translation and credit card acceptance problems people can experience with Renfe. You can of course buy tickets direct from Spanish Railways at www. Unfortunately, Renfe.
It's very fiddly to use. Pretty much the only reasons to battle with renfe. However, www. Then cancel the ones you don't need and pay for those you do. If you want to try using Renfe. It frustrates many people, though I have to say it has always worked fine with my own credit card and it now also accepts PayPal. So if you want a quick and easy transaction, use www. Option 5: Buy by phone in the UK on Buying online is cheapest, but if you don't mind paying a phone booking fee you can also buy Spanish train tickets by phone with one of Renfe's UK agents:.
Unfortunately, UK agency Spanish Rail www. Spanish train bookings usually open 60 days ahead , AVEs may open up to 90 days ahead. You can't book before reservations open! The 60 days isn't exact, Renfe loads trains in blocks of dates as and when it feels like it, often less than 60 days, sometimes more, and sometimes certain trains appear on the system before others.
If you don't see the whole complete train service you're expecting to see, and it's over a month before departure, the chances are that not all trains have been loaded yet, so wait a bit!
If you see Train blocked in the search results it means that date or train hasn't opened for booking. Renfe are also usually late opening reservations for dates after the twice-yearly timetable change in mid-June and mid-December. There are several alternatives to Renfe. All these sites link directly to Renfe's ticketing system to sell the same trains with the same fares and the same print-at-home tickets although they can't sell Mesa fares.
Renfe now also accepts PayPal. OK, so go to www. It's worth registering before you start to book - because if you have any problems receiving your. To register, click the head-and-shoulders account symbol top right and click the I want to sign up link. Use the journey planner: For a one-way trip, change Return to one-way. Enter journey details For Seville, use Sevilla Santa Justa. For Malaga you want Malaga Maria Zambrano.
The system can't handle changes of train , it will only show direct trains plus a few popular connecting services that Renfe's sales department has manually programmed in, marked con enlace or con transbordo. But soon I was following the stream of tourists up to the old Jewish quarter of the city.
It was called Santa Cruz and looked almost like a huge temple dedicated to the orange as a traditional plant. At any rate, all the plazas and market places were lined with orange trees.
Not in her old anorak, of course, Andalucia is sub-tropical sic. Veronika is turned into a symbol of Spain, the warmth, tenderness and seduction of a country that is unfolding before him, experiences that can only be experienced in its mild climate and that he will never forget. There are no further allusions to monuments or tourist spots in the original text. The experiential infomercial for the city is in the film, and is part of the intent of the screenwriters and producers and the image that Nordic people have of Spain.
And thus Spain becomes the most ephemeral and fantastic object of desire of the vitalistic dreamer that is Jan Olav. As an anecdote, it should be stated that the film was shot in June and plastic oranges had to be purchased to play their star role in the bare orange trees, and deck out the city in cinematographic terms for the occasion — to the surprise of the local people. This is why the film always links warm colours, seduction and eroticism even sudden guitar chords to the young female lead and her appearances, in both Norway and Spain.
Thus her glowing red dress in the novel becomes a sexy polka dot dress in the film. The film has a flawless, impeccably photographed ending thanks to the resources of the Norwegian producers, with a combination of warm lights and confessions, reflections of reality, and dream landscapes and monuments.
The film also brings out the differences between the two societies through textures, as does Gaarder. Figura 6. Two contrasting societies, the Norwegian cold and emotion. When the postcard arrives at a cold student flat in Oslo in the 38th minute, this marks the appearance of a Seville that is improbable and unrecognisable for the resident, a city that escapes all geographical logic. The film was already finished and gave a very positive image of the city and the region. A squandered opportunity to capture such a select market.
Special care was taken with the poster work, which was treated to an unveiling of the type reserved for Hollywood super productions. It was not distributed in Spain However, it was a moderate success among teenage audiences in Germany, where 24 copies were made in all. Figure 7. The standardisation of the experiential phenomenon detected in the audiovisual and cinematographic promotion of Andalusia results in it becoming a new paradigm of Fordism. This is the great paradox of this typology, which has strangled the spontaneity that it was intending to bring back to the practice of tourism ; a typology that is not, and has never been like that, as travel has always gone hand in hand with experience Vera, Seville viewer-tourists, stuffed full of traditional images stumble through an unrecognisable city on the silver screen created by the tyranny of experiential marketing and force themselves to experience things that are antiquated and stale, because that is what is expected of their social behaviour.
And its fluctuating spirit does not seem to have satisfied any of the expectations of the agents involved : Seville no longer offers a sufficiently exotic image nor one that is radically modern. The city seems to be at a key crossroads for its tourism and the imaginary that it projects, perhaps as important as the period in which costumbrismo and regenerationism were current in Spain.
This is a time of change and decision in which its image can take a leap of faith or stagnate, shrouding itself in centuries of myths and praise. How can you give a destination of mythical quality a makeover? How can you adapt the image for some tourists who are besotted with the most antiquated exoticism?
Has it offered a different image with its experiential movement? Certainly not. Has it reinforced stereotypes and visual identities of the city? It is hard to know in an itemisation of monuments merely used to illustrate the city. Viewer-tourists will be transported to Seville from their cinema seats or from the living room of their homes high on catchy music and some most beautiful images, but the real city will not be reflected in this long tourism infomercial.
To what extent has it been undermined by its mission as a teenage fairytale? Was the film properly focused on its target audience?
Future studies should try to find out which image has been assumed by the new generations of tourists and the new tourism markets. Did the political leaders feel any shame when they saw this stale image portrayed onscreen yet again? However, we should highlight the fact that the main component in choosing a destination is linked to the activities offered. This is the area where destinations are going to have to work the hardest. The Spanish tourism model has always focused on providing services, resources and attractions for tourists, leaving marketing and promotion in the hands of the marketing channels, mainly tour operators.
Spanish destinations have basically met the expectations of tourists sent by others, without worrying about further improving market positioning. The main aim of the Town Council is to extend the tourist season. In , the area boasted the highest hotel occupancy rates recorded for the months of September and October, and this year the intention is to surpass levels thanks to a range of activities designed to encourage tourism in all seasons, aiming for an economic impact of around two million euros.
Moreover, cycling and hiking routes will continue to be promoted for their perfect conditions and excellent signage by means of leaflets to be handed out at fairs and events to promote tourism, mainly to the Austrian, German, British and. Scandinavian markets. The capital of the Balearic Islands has made a clear and firm commitment to this type of tourism with the aim of being valued for more than just sun and sand.
Palma is a destination capable of attracting tourists outside of the summer months, and for this reason the foundation FTPM is working hand-in-hand with private ventures in order to bring an innovative, high-quality, imaginative and differentiated set of products and services to the Mallorcan capital.
The plan has a budget of 6 million euros, and offers a differentiated product, as well as a programme of events that extends over the whole year. Some 10, athletes from 53 countries gathered in Palma for a Palma aims to position itself as a first-rate urweekend on the 10th anniversary of the TUI mar- ban destination, and to this end a strategy is beathon.
The Copa del Rey Regatta is a prominent ing formulated that will improve air links and insailing event that sets Palma apart from other cit- crease the number of routes connecting Palma to ies. This sporting event attracts top-level sport- the main source markets, in particular the United speople and sailing enthusiasts from all over the Kingdom.
FTPM has already made progress world to Palma, bringing international recogni- in its contact with important British airlines. Each of these six products the average stay of visitors — culture, gastronomy, sports, nautical activities, golf and shopping — to the city. In this sense, with is associated in images to a typical scene representing the city.
The second phase of the campaign will focus on the main imize the potential of new source markets of Spain, the United Kingdom and Germany. Can hotels live without Online Travel Agencies? Distribution strategies in the tourism industry, the changes brought on by online channels, new technologies and the new uses given to them by travellers, as well as the dynamics that influence the current tourism distribution market are active and current concerns.
More and more, these experts are convinced that intermediated sales are indispensable, but the big challenge faced by hotels is finding a balance between marketing through own and third party channels, from the point of view of cost. The challenges ahead From the point of view of distribution and technology, hotels still face a number of challenges.
This is one of the main conclusions of this report, conducted by the Hotel Technology Institute ITH and trivago, using a tool developed by the latter. The Mystery Guest 2. For the guests who participated in this experience, having the chance to evaluate a hotel and their stay in depth is not only positive, but also generates a favourable attitude towards the analysed establishment.
Prior expectations and the following evaluations Mystery Guest 2. Located in a private enclave within the resort, Tortuga Bay is comprised of 13 luxurious beachfront villas with one, two, three and fourbedroom suites designed by Oscar de la Renta. Tortuga Bay guests can also. Renting a home in one of our residential communities is a more private alternative to hotel accommodations.
Private residences offer views of our pristine beaches and golf courses designed by Tom Fazio and P. Spacious homes, with 2 to 5 bedrooms, private pools, full kitchens, staff and other amenities are available. Each of its rooms is characterized by the very comfortable Four Comfort beds, especially designed for the Four Points by Sheraton brand.
This new ocean-view room hotel will feature restaurants,. Next door you will also find Playa Blanca, a beachfront tropical restaurant and bar that serves fresh local seafood, grilled cuts and superb cocktails.
The Grill at Corales Golf Club is also open for lunch. More dining options are available at Puntacana Village. For guests who wish to unwind, the leading spa in the Caribbean, Six Senses Spa, presents a range of innovative and comprehensive packages, Six Senses Signature treatments and Asian therapies.
The P. This golf course boasts fourteen ocean-view holes and its state-of-the-art Seashore Paspalum grass allows for maintenance with minimal environmental impact.
Designed by Tom Fazio and set between rocky cliffs, coral reefs and the expansive Caribbean Sea, the Corales Golf Course features six oceanfront holes, multiple lines of approach and picturesque canyons, making for an exhilarating experience. Both golf courses have world-class practice facilities, PGA instructional programs, well stocked Golf Shops, beverage cart service, caddies and after the round food and beverage services.
Our VIP terminals service the needs of guests flying in private aircrafts. The approximate flying time from Punta Cana to New York is 3 hours and 15 minutes and 2 hours to Miami. Visitors must have valid passports and documentation to enter the Dominican Republic. It is here that a community has taken shape nurtured by true Dominican hospitality.
A private refuge where neighbors know neighbors and children develop lifelong bonds. Become a part of our magnificent paradise community.
Choose between stylish homes overlooking the Caribbean Sea or on the edges of scrupulously manicured golf courses in the Tortuga, Arrecife, Corales, Hacienda, and Marina communities. Our latest project, Hacienda del Mar, features 1, 2 and 3 bedroom luxury condominiums located within the Hacienda community.
Situated in the heart of a busy commercial and residential area, guests have access to a broad range of retail, dining options and vibrant nightlife at Puntacana Village. During the day, Puntacana Village is perfect for shopping as it has an array of stores, commercial banks, courier services, art gallery, supermarket, pharmacy, beauty salon, ice cream parlor, pizzeria, and much more.
Bring the kids to the playground and enjoy an ice cream as you relax among its Caribbean architecture. We believe that in development there needs to be equilibrium among the economic, environmental and social components.
The not-for-profit Puntacana Ecological Foundation serves to protect and preserve the natural resources of the Punta Cana region, while contributing to the sustainable development of the Dominican Republic. The non-profit Puntacana Foundation serves the social needs of the community, primarily through health and education.
By building and sustaining a free primary care clinic that receives over patients daily and a Polytechnic High School that educates students every year, we have made a deep and lasting commitment to improving the health and educational opportunities in the Punta Cana region. These practices have been the guiding principles of our company, and along with vision, hard work and perseverance, the key to our success.
Management and entrepreneurs also believe that this measure would save economic resources. They could be invested and have greater return if put towards other promotional activities, instead of paying for structure, electricity and the usual costs of maintaining an office. The opinion of Spanish hoteliers regarding the integration of Spanish Tourist Offices in embassies was strengthened after the presentation of the spain. The council, composed of five government representatives and six from the private sector, had already addressed the issue of reorganizing Spanish Tourism Offices abroad in their first meeting.
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